DOES ELEGANT GOWNS ACCEPT RETURNS FOR BRIDAL GOWNS?
Yes! Elegant Gowns is one of the very few on-line bridal salons to accept returns for Bridal Gowns. Please follow the instructions very carefully as any return which does not follow our procedures in a timely manner, will not qualify for a return. There will be a 10% restocking charge, minimum $30.00, for all returns. The credit will be either be refunded to the credit card used for payment, or by check sent via the US Post Office (Refund options will be at the discretion of Elegant Gowns) and processed within 5 business days of our receipt of the gown. Gowns that are "Featured Gowns" are offered at special, temporary price cuts - restocking fee for these gowns will be calculated based on the regular price, not the special featured price.
You must contact Elegant Gowns within 3 calendar days of the delivery of your Bridal Gown if you wish to return it to receive your Return Authorization number. You MUST have a return authorization number to return the gown. Please write the authorization number on the outside of the box.
You will be responsible for the cost of return shipping the discount wedding gown to Elegant Gowns and Elegant Gowns strongly suggests shipping the gown insured with a tracking number as we will not be responsible for gowns lost in transit.
Elegant Gowns MUST receive the gown within 6 business days of issuing the Return Authorization Number.
All gowns need to have their original tags with their original bag and must be in brand new, unworn condition. We do not accept for return any gown that is altered in any way or is with stains, dirt, make-up, cigarette odor, perfume etc. All discount wedding dresses must pass through our inspection to qualify for return.
All free gifts included with the gown MUST be returned for the gown to be eligible for return (Travel Certificate, garter, and gown bag). If items are missing, the following amounts will be subtracted from the balance owed to you: Travel Certificate: $40.00, Garter: $10.00, Garment Bag: $10.00. IF EXCHANGING YOUR GOWN FOR ANOTHER SIZE, STYLE, OR COLOR PLEASE KEEP YOUR GIFTS!
Any gown that does not meet the above criteria will be shipped back to the customer at their expense.
ALL SHIPPING COSTS ARE NON-REFUNDABLE FOR CUSTOMERS WHO HAVE PAID FOR ADDITIONAL SHIPPING.
RUSH CHARGES ARE NON-REFUNDABLE.
*The 10% restocking charge will be based on Elegant Gowns’ Regular Price for the gown. If you purchase the gown with one of our special coupons, the restocking charge will be calculated based on our Regular Price, not the coupon price. Minimum restocking charge is $30.00
*Please note that any return which does not follow our procedures above in a timely manner, will not qualify for a return. *Gowns purchased with any changes to the design or measurements final sales and are NOT eligible under Elegant Gowns' return policy.
*Clearance gowns are NOT be available for return.
*BRIDESMAID DRESSES ARE FINAL SALES AND CANNOT BE RETURNED OR EXCHANGED.
